TERMS & CONDITIONS AND DISCLAIMERS
Any user of www.dialahamper.com.au is bound by the following Terms & Conditions and Disclaimers, which can be altered by Dial A Hamper & Gift Baskets at any time.
OFFER TO PURCHASE TERMS
By completing an order through the website at www.dialahamper.com.au you are placing an offer to purchase goods. Dial A Hamper & Gift Baskets reserves the right to refuse any offer to purchase for whatever reason including but not limited to out of date pricing, inability to deliver to a particular location or inability to supply stock.
Dial A Hamper & Gift Basketsis not responsible for any loss caused by late delivery, non delivery or cancellation of any order or product.
Prices for goods on our website are for the goods only, delivery charges are additional. Perth Metropolitan Delivery charges range from $15.00 inc gst to $40.00 inc gst dependent on the distance from our Perth store. Your order confirmation will contain a local delivery charge of $15.00, however this will be adjusted to the applicable delivery fee for the suburb the goods are being delivered to once manually processed.
DELIVERIES AND RE-DELIVERIEStrading hours for our Perth Flower & Hamper Shop are 8am to 5pm Monday to Friday. 8.30am to 12pm Saturdays. We reserve the right to open later or close earlier than these specified times
· Special deliveries can be made late evening, early morning or weekends outside of our normal trading hours however a charge of $55 will apply in addition to the normal delivery charge applicable. You will have to phone us and organise this with us.
Dial A Hamperdelivers to business receptions for onward delivery to the recipient if being sent to a business address, and for hospital deliveries we deliver to the hospital ward clerks on the ward the recipient is located. We do not deliver to the addressed recipient in their hospital rooms for privacy reasons.
Delivery Charges are as follows:
Perth Metro - $15.00 (Inc GST) to $36.00 (Inc GST) depending on distance from our Subiaco store.
For multiple corporate orders: If you wish to cancel your corporate multiple gift basket or gift hamper order once it has been confirmed, a 50% cancellation / restocking fee is payable. Once an order is confirmed stock is purchased for that specific order and works are started on the preparation of the gift baskets or gift hampers immediately due to the large numbers of orders we receive.
CANCELLATION BY DIAL A HAMPER & GIFT BASKETS
Dial A Hamperreserve the right not to provide goods and services or cancel orders (or part of an order) at our sole discretion. We will not be held liable for damage or loss from exercising this right.
On occasion it may be necessary for Dial A Hamper & Gift Baskets to substitute some or all of the flowers or products ordered due to unavailability of certain stock lines. Dial A Hamper will always try to source the flowers or product, but this may not always be possible.
If a substitution is required, a product of similar value well be used that is in keeping with the flower arrangement, flower bouquet, gift hamper or gift basket that you have ordered. Dial A Hamper reserves the right to substitute products where deemed necessary by us.
Dial A Hamper's main priority is customer satisfaction. If you receive any products that are faulty, damaged or you have a legitimate complaint about a product we will happily organize an exchange for you where we deem appropriate. We must be immediately advised of this via email on email@example.com and the goods must be returned to us at 111 Newcastle Street Perth WA 6000 within 48 hours from receipt.
In regards to flowers it is a general rule of thumb that they should last 3 - 7 days from time of receipt provided that the flowers are topped up with water, not exposed to direct sunlight/air-conditioning or heat etc. This period may be even less in period of extreme hot weather as flowers are a perishable item. If the flowers in your opinion do not meet our usual standards please email us a photo of the flowers within 24 hours of receipt to firstname.lastname@example.org so we can attempt resolve a favourable resolution to your concerns.
HOT WEATHER POLICY
Every effort is made to ensure that stock requested is supplied in your gift basket or gift hamper selection. In periods of extremely hot weather, Dial A Hamper reserves the right to include non-perishable items as alternatives to those perishable items that require immediate refrigeration on delivery. This especially applies to outer suburbs and country areas.
In regards to flowers, NO flowers will be left at properties (only if safe to do so as determined by our couriers) if the recipient is not home and it is hot weather. Nor will they be left (if safe to do so) if they will get wet and damaged in rainy weather. In both scenarios the goods will be re-delivered at a later time and re-delivery charges will be incurred.
DIALAHAMPER.COM.AU SITE OPERATION
Dial A Hamperattempts to maintain continuity of our website and our services. We reserve the right to modify, cease or change these services and our website as required by us.
The www.dialahamper.com.au website may become unavailable at times for scheduled ort unscheduled maintenance or for reasons beyond our control.
COMMUNICATION FROM DIAL A HAMPER
Dial A Hamper will from time to time email you so as to inform you of new specials or upcoming special dates ie Mothers Day. You can opt out of this email by ‘unsubscribing’ in the communication sent to you. By purchasing through this website, you are aware and accept that emails and other communications may be made with you
FREQUENTLY ASKED QUESTIONS AND FURTHER INFORMATION:
Why haven't I received confirmation of my order?
Your order was made outside of our normal business hours.
Orders are processed during normal business hours, 9 am to 5 pm Monday to Friday (Western Australian standard time: GMT + 8:00).
Your order will usually be processed within a couple of hours, but if your order was made outside of our local business hours you will not receive confirmation until we process the order during the next working day.
Your email address was typed incorrectly.
You may have incorrectly entered your email address on our shopping cart page, making it impossible for us to send your confirmation by email.
Are your prices in Australian or US dollars?
Unless otherwise stated all prices are given in Australian dollars ($AUD).
Do the prices include delivery?
No. All prices exclude delivery charges. Please go to our delivery section for more information on charges.
What forms of payment do Dial A Hamper accept?
At present our online shopping cart/e-commerce system only accepts credit card payment through our secure credit card form.
Please note that American Express and Diners Credit Cards attract a $3 fee on any order up to $100, with 3% charged on top of your order value on amounts greater than $100.
Ordering by Phone or Fax:
Our online credit card form securely encrypts your credit card details so that any information you enter is quite safe. However, if you prefer not to send your credit card details across the Internet you fax them to Dial A Hamper on +61 (8) 9228 3126. You may also telephone the shop directly on +61 (8) 9381 9191
Is your ordering system secure?
All VeriSign web sites use a Secure Form (SSL) to collect credit card information. Our credit card form securely encrypts your credit card details, meaning that any information you enter is quite safe. You may also telephone us directly. We do not store your credit card details in a database or on-line ensuring security of your personal information.
What areas do you deliver to?
Dial A Hamper delivers flowers to most areas throughout Australia. Our affiliations with quality international florists enables us to deliver overseas as well. If at any time you are unsure whether we can deliver to your desired area, please contact us on email@example.com or 08 9381 9898.
Your web page and/or shopping cart doesn't work properly?
Ordering manually by email
If your browser doesn't support our shopping cart system you may prefer to order via email on firstname.lastname@example.org , Fax on 08 9228 3126, or Tel on 08 9381 9191.